Calm Air Careers – Customer Service Agent

Website Calm Air International LP

Job Description:

Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.


Job Responsibilities:

  • Other duties as required
  • Checking in passengers and their baggage
  • Calculate and charge any additional fees if applicable
  • Issuing boarding passes, itineraries, and seating assignments as necessary
  • Assist pre-boarding passengers to ensure safe movement to and from the aircraft
  • Provide information on fares, flight schedules and routes in person or over the telephone
  • Facilitate the safe movement of passengers between aircraft and terminal buildings
  • Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
  • Making and changing flight reservations in the computerized reservation system

Job Requirements:

  • Basic Computer skills (word, excel, office)
  • Knowledge of an airline’s operations an asset
  • High school diploma or general education degree (GED) an asset
  • Ability to learn a computerized reservation system
  • Must be able to obtain and maintain an Enhanced Security Clearance qualification
  • Must be able to attend and complete initial Ground School Training
  • Must have exceptional customer service skills
  • Must be able to work independently or in a team setting
  • Preference given to Inuit Land Claims Beneficiaries
  • Inuktitut language considered an asset
  • Ability to work efficiently and accurately under pressure
  • Must have own transportation to and from work

Job Details:

Company: Calm Air International LP

Vacancy Type:  Full Time

Job Location: Nunavut, CA

Application Deadline: N/A

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