Jobs at Barclays – Customer Service Advisor

Job Description:

As a Barclays Customer Service Advisor you’ll be part of an engaged team and will develop a genuine rapport with your customers, helping them with their needs and queries which could include high net worth investments. You’ll gain their trust and confidence as you establish a clear picture of their individual requirements and then liaise closely with your colleague’s to identify products and services that fit the customer’s needs.

Job Responsibilities:

• Listening to customer’s needs and building relationships, making them aware of products that may be suitable for them
• Keeping your knowledge of our products and services up to date and knowing where to find information about them to ensure you deliver the most appropriate outcome
• Understanding the customers query and looking at the situation from different angles to offer the best solution
• Putting yourself in the customer’s shoes and understanding how everyday products and services can help our customers now and in the future

Job Requirements:

• Proven ability to meet performance standards
• Experience of operating in a customer-facing or telephony role where service is paramount
• Excellent verbal and written communication skills

Qualification & Experience:

• Experience of dealing with complex customer queries and complaints

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: Newcastle, England, UK

Application Deadline: N/A

Apply Here

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