Monday , February 6 2023

Boa Jobs – Sr Tech Associate

Website Bank of America

Job Description:

Responsible for level 2 operational support of multiple IT infrastructure applications and environments including end user support. Provide hands on technical expertise to resolve service availability issues within defined SLA. May lead and coordinate cross team efforts to determine root cause analysis, and permanent resolution of defects and system issues. Work in a team environment to plan and implement software and hardware changes and resolve defects. May participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission.


Job Responsibilities:

  • Implement workarounds and preventive measures to reduce service impact until permanent resolution.
  • Research and resolve system defects, lead root cause analysis, and drive permanent resolution.
  • May install and configure enterprise system software.
  • Perform other assigned tasks required for day to day operational support.
  • Respond to Incidents opened for application functional or availability issues.
  • Use advanced technical knowledge to triage service availability issues and provide service restoral within defined SLA.
  • Implement application configuration changes or deploy application code changes.
  • Participate in software release implementation meetings.
  • Participate in 24×7 on-call support rotation.
  • Follow Incident, Problem, and Change management process.
  • Ensure appropriate monitoring is in place and recommend monitoring changes.
  • Lead and coordinate with other internal and external support groups and vendors.
  • Work hours will vary based on business needs.
  • Prepare and update documentation.
  • May develop management jobs, automation routines, or deployment scripts.
  • Participate in or coordinate maintenance activities.
  • Be a subject matter expert for supported applications.

Job Requirements:

  • Hands on experience using SPLUNK.
  • Experience supporting BMC Remedy.
  • Experience with application debugging within Oracle.
  • Education – Graduation (Any Degree)
  • Certifications If Any
  • Technical experience includes UNIX/Linux, Windows, Perl/shell scripting, and SQL scripting.
  • ITIL knowledge including Incident Management, Request Management, and Problem Management
  • Experience Range – 2 to 5 years
  • 2 – 5 years in of hands-on Production and on-call support role.

Job Details:

Company: Bank of America

Vacancy Type:  Full Time

Job Location: Hyderabad, Telangana, IN

Application Deadline: N/A

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