Saturday , January 28 2023

Jobs at Bankofamerica – Merchant Consultant

Website Bank of America

Job Description:

We’re looking for the next generation of Client Service Representatives – those with a passion for growing a long-term career, building relationships and working with a team of client professionals in one of our Consumer Client Services centers. The Client Service Representative role is meant for those looking to make a real impact and build a career in financial services. The role is ideal for those with a passion for assisting clients with their banking transactions while building relationships and helping to identify their needs. Client Service Representatives (CSR) have a passion for delivering a personalized and caring experience – they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request. Those in the Fraud Client Service Representative role use sound judgment to assess the risk level when reviewing client accounts for possible fraudulent activity and make decisions to best care for the client.


Job Responsibilities:

  • Develop and maintain relationships with assigned Financial Centers, Small Business and other One Team partners as assigned across a geographic footprint and support bringing the Bank of America suite of merchant services solutions to clients.
  • Continuously develop and maintain a strong pipeline for new revenue growth opportunities with
  • Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards
  • Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals.
  • The ability to understand technical solutions and processes
  • Maintain accurate records and adhere to SLAs.
  • Establish relationships with associations, centers of influence and vendor partners among others.
  • Performs other duties as assigned.
  • Demonstrate a deep understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in Healthcare, Retail, Restaurant, Business to Business and ISVs.
  • Identify and support new client priorities.

Job Requirements:

  • Customer focused and highly motivated to succeed in a performance driven environment
  • Possesses business acumen with the ability to discuss in depth complex financial solutions
  • Strong communication and relationship building skills
  • Ability to utilize a tablet and telephone for prolonged period of time.
  • Ability to visit and move around at client sites including the ability to maneuver in a variety of places.
  • Ability to lift, carry and otherwise transport work-related materials that may weigh up to 25 lbs. And that may occasionally weigh in excess of 25 lbs.
  • Strong communications, including oral and written presentation skills
  • Effective planning, time management and organizational skills
  • Ability to work in a fast paced environment
  • Multi-lingual ability is a plus
  • Capability to adapt to an ever changing payment processing environment
  • Ability to sit for prolonged periods of time, including as a driver or passenger in an automobile.

Qualification & Experience:

  • High School Diploma
  • Consultative selling experience
  • 2+ years of sales experience

Job Details:

Company: Bank of America

Vacancy Type:  Full Time

Job Location: Fayetteville, NC, US

Application Deadline: N/A

Apply Here

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