Jobs at Bankofamerica – Credit Assistance Specialist

Job Description:

The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge off and Recovery.

Job Responsibilities:

• Read disclosures verbatim each time they are needed
• Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month
• Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
• Demonstrate empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
• Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts
• Negotiation of repayment plans on outstanding debt that benefit both the client and lender
• Work with customer in a positive and professional manner to establish full balance repayment plans or settlements
• Provide consumer credit assistance, including submission of extension requests and other recovery activities

Job Requirements:

• Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
• Credit Assistance and collections experience
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition
• Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
• Knowledge of banking operations
• Must be proficient in dealing with customers issues in both a routine and complex environment
• Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
• At least 1 year of customer service experience or commensurate work, training ,degree and/or military experience
• Excellent verbal and written communication skills
• Inbound/Outbound call center experience
• Banking/financial services experience

Job Details:

Company: Bank of America

Vacancy Type:  Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

Apply Here

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