Boa Careers – Event & Incident Management Analyst

Job Description:

Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) TI. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.

Job Responsibilities:

• Perform all environment routing, cycling, and implementation of splash pages
• Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
• Escalate to advanced support as needed for problem resolution
• Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
• Use of monitoring tools to proactively identify and research potential production incidents
• Respond to alerts regarding potential production incidents
• Execute procedures reliably and escalate appropriately to solve incidents quickly
• Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
• Develop procedures for trouble shooting and possible resolution of issues

Job Requirements:

• Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Catchpoint
• Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
• Experience in a large IT production support environment
• Basic understanding/exposure to ITIL/ITSM
• Basic understanding/exposure to ITIL/ITSM
• Ability to work in non-contiguous shifts including the potential for weekend days
• Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
• Experience in a large IT production support environment

Job Details:

Company: Bank of America

Vacancy Type:  Full Time

Job Location: Richmond, VA, US

Application Deadline: N/A

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