Saturday , January 28 2023

Jobs at Amazon – Senior Engagement Manager

Website Amazon

Job Description:

Our Amazon Web Services (AWS) Professional Services organization engages in a wide variety of projects to help our customers and partners remove constraints and accelerate their journey to AWS. We provide the best practices, collective customer experiences, and obsess about strong successes for our customers.

We are hiring a Senior Engagement Manager capable of leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their business outcomes. You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their digital transformation projects.

You will be collaborating with many stakeholder groups to support requirements gathering and scope definition. You will be working on an ongoing basis to proactively implement best practices for our customers and help identify and close project gaps working with all levels of organizations. Typical engagements include: Cloud Strategy and Business Case Development, Cloud Suitability and Migration Assessments, Cloud Architecture Design and Implementation, On-Premise to Cloud Migrations, and Cloud Organizational Alignment.


Job Responsibilities:

  • Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
  • Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.
  • Manage engagement goals and lead teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.
  • Lead individuals, teams, or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
  • Actively looks for ways to improve process efficiencies and effectiveness.
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
  • Ability to make decisions guided by policies, procedures and business plans with limited guidance.
  • Ability to apply business and financial acumen to achieve measurable business results for customer success.
  • Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels.
  • Ability to build relationships with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
  • Plans and oversees the preparation and distribution of project communications.
  • Work with stakeholders and AWS sales teams to amend the contractual scope, financials, and expected timelines
  • Ability to take ownership, work under pressure, stay within budget, and meet deadlines
  • Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
  • Works effectively in a dynamic environment with changing priorities and able to take proactive steps to ensure teams meet or exceed customer expectations.

Job Requirements:

  • MBA or Master’s degree in a management, technical or engineering field.
  • Expertise in project management and agile best practices across large and complex engagements.
  • Managed technical projects consisting of 8 or more people totaling over $1,000,000 budget.
  • Experience collaborating with systems integrators and third parties during delivery
  • Experience in cloud transformation programs and initiatives.
  • Has presented to C-level executives and/or senior leadership teams
  • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
  • Active project management certification.
  • AWS Experience and Certifications.

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Montréal, Québec, CA

Application Deadline: N/A

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