Tuesday , February 7 2023

Aldermore Bank Jobs – Completions Officer

Website Aldermore

Job Description:

The role of Completions Officer is really important to us. You will support a customer’s mortgage application from issue of offer through to funds release and completion, providing exceptional service to customers, intermediaries and solicitors, making timely decisions and ensuring all offers and lending criteria is met.

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Job Responsibilities:

  • Responsibility for the processing and administration of Certificate of Titles and all necessary mortgage documents to support the completion of new mortgage accounts.
  • Keep customers and brokers informed of the progress of post offer applications and explain Aldermore’s timelines and requirements throughout the process
  • Ability to manage post offer caseloads, including cases at various stages within the completion and re-offer process.
  • To support the strong relationships with key internal (such as Sales, Credit, FCT) and external stakeholders (such as surveyors and solicitors)
  • Support the management of Solicitor panels, maintaining MI and supporting and managing service delivery
  • Support the release of completion funds, ensuring deadlines are met and funds reach the solicitor.
  • Liaise with relevant underwriters, credit risk and third-party partners for any completion queries to provide an efficient service

Job Requirements:

  • Delivering exceptional service to support a service led proposition, being a seamless continuation of the delivery through the underwriting process
  • A good understanding of the mortgage application process, with experience of working with intermediaries, solicitors and direct customers is ideal
  • Ability to flex to changing volumes and pace of work
  • Knowledge of Microsoft office platforms
  • A knowledge and understanding of the mortgage market, including Owner Occupied, Buy-to-let and Specialist Buy-to-let would be beneficial
  • Having a proactive and professional approach to drive the right first-time outcome for the customer

Job Details:

Company: Aldermore

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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